'Aerogel Korea Co., Ltd.' (hereinafter referred to as 'Company') values your personal information and complies with the "Act on Promotion of Information and Communications Network Utilization and Information Protection."

The Company informs you through this Privacy Policy about how the personal information you provide is used and what measures are taken to protect your personal information.

If the Company revises the Privacy Policy, it will be announced through the website notice (or individual notice).

This policy takes effect from: December 3, 2025.

1. Personal Information Items Collected

The Company collects the following personal information for consultation and other purposes.

Online Inquiry
- Items collected: Name, Contact, Email, Inquiry Content, etc.

2. Purpose of Collection and Use of Personal Information

The Company uses the collected personal information for the following purposes.
Contract performance for service provision and inquiry/response related to service provision

3. Retention and Use Period of Personal Information

In principle, personal information is destroyed without delay after the purpose of collection and use is achieved. However, if it is necessary to retain information in accordance with relevant laws and regulations, the Company retains member information for a certain period as prescribed by relevant laws and regulations as follows.

Retention Items and Basis for Retention of Payment Records

• - Records on contracts or withdrawal of subscription: 3 years
• - Records on contracts or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
• - Records on payment and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
• - Records on consumer complaints or dispute resolution: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

4. Procedures and Methods for Destruction of Personal Information

The Company, in principle, destroys personal information without delay after the purpose of collection and use is achieved. The procedures and methods for destruction are as follows.

Destruction Procedures
Information entered by members for membership registration, etc., is moved to a separate DB (or a separate filing cabinet in case of paper documents) after the purpose is achieved, stored for a certain period in accordance with internal policies and other relevant laws and regulations (refer to retention and use period), and then destroyed.
Personal information moved to a separate DB is not used for purposes other than retention unless required by law.

Destruction Methods
Personal information stored in electronic file format is deleted using technical methods that cannot reproduce the records.

5. Disclosure of Personal Information

The Company, in principle, does not provide users' personal information to external parties. However, exceptions are made in the following cases.
When users have given prior consent, or when required by law or investigation agencies in accordance with procedures and methods prescribed by law for investigation purposes

6. Hosting and Maintenance

The Company operates by entrusting external specialized companies as follows for service performance.

• - Trustee: Three Any I&C Co., Ltd.
• - Entrusted tasks: Website and system management (hosting / maintenance)

7. Rights of Users and Legal Representatives and How to Exercise Them

Users may view or modify their registered personal information at any time or request withdrawal of membership.
For viewing or modifying personal information, click 'Personal Information Change' (or 'Member Information Modification', etc.), and for withdrawal of membership (withdrawal of consent), click "Member Withdrawal" and go through identity verification to directly view, correct, or withdraw.
Alternatively, if you contact the Personal Information Protection Officer in writing, by phone, or by email, we will take action without delay.
If you request correction of errors in personal information, we will not use or provide the personal information until the correction is completed.
If incorrect personal information has already been provided to a third party, we will notify the third party of the correction result without delay to ensure the correction is made.
The Company processes personal information that has been terminated or deleted at the user's request in accordance with the "Retention and Use Period of Personal Information Collected by the Company" and processes it so that it cannot be viewed or used for other purposes.
For children under 14 years of age, legal representatives have the right to view or modify the child's personal information and the right to withdraw collection and consent.

8. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company operates 'cookies' that store and retrieve your information from time to time. A cookie is a very small text file sent by the server used to operate the website to your browser and stored on your computer's hard disk.

The Company uses cookies for the following purposes.

Purpose of Using Cookies, etc.
Analysis of connection frequency and visit time of members and non-members, understanding of user preferences and interests and tracking, target marketing and personalized service provision through understanding of event participation and visit frequency. You have the right to choose whether to install cookies.
Therefore, you can allow all cookies, check each time a cookie is stored, or refuse to store all cookies by setting options in your web browser.

How to Refuse Cookie Settings
You can refuse cookie settings by selecting options in the web browser you use to allow all cookies, check each time a cookie is stored, or refuse to store all cookies.

Setting Method
Example (Internet Explorer): Tools at the top of the web browser > Internet Options > Privacy
However, if you refuse to install cookies, there may be difficulties in providing services.

9. Complaint Services Regarding Personal Information

The Company designates the relevant department and Personal Information Protection Officer as follows to protect customers' personal information and handle complaints related to personal information.

For other reports or consultations regarding personal information infringement, you can contact the following agencies.

• - Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)
• - Supreme Prosecutors' Office Cyber Investigation Division (www.spo.go.kr / 1301 without area code)
• - National Police Agency Cyber Bureau (police.go.kr / 182 without area code)